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THE STRAIGHT TALKING ALTERNATIVE

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The Death of Traditional Telephony Is Just Around The Corner

One foot in the grave for traditional telephony in Australia; even with a last-minute extension to the disconnection commencement date, 30 September 2019 is only just around the corner.

Since the ramp-up of the NBN roll-out, disconnection has been looming over ISDN services - the main phone lines still used by the majority of Australian businesses. With the cease of sale having come into full effect in June 2018, it might come as a surprise to many businesses that they only have a short time left before the disconnection of services commences. Originally slated to commence in June 2019, Telstra have quietly extended this to 30 September 2019, but this only buys businesses an extra 3 months to transition off the technology.


What services are being killed off, and why?

ISDN is a digital network technology that carries voice and data services over the public switched telephone network. This method requires a physical connection per location, dedicated to telephony traffic. With the rise of Voice over IP solutions telephony traffic can move to more versatile data network connections, enabling versatility and redundancy not available through traditional telephony.

Spurred on by the continued roll-out of the NBN, Telstra ceased sale of ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay products from 30th June 2018, with a final disconnection date expected by 2022 which is when the products will no longer exist. The disconnection of ISDN timeline is as follows:

  • 31st January 2018 - New ISDN services became unavailable for customers who did not already have ISDN in place.
  • 30th June 2018 - Full cease sale on new or additional ISDN services came into effect for all customers. No new ISDN services are available.
  • 30th September 2019 - Disconnection will commence for existing ISDN connections
  • By 2022 - All ISDN connections will be disconnected and the full network will be decommissioned.

How to survive the ISDN Shutdown

Click here to download the Survival GuidePreparation is key to surviving the ISDN shutdown without having your phones cut off. We've compiled an ISDN Shutdown Survival Guide to help businesses stay ahead.

This guide includes how to find out if your phone line is ISDN, an overview of the ISDN shutdown, what's after ISDN, and how to deploy an IP telephony solution for your business.

To find out more, download the Survival Guide or reach out to a member of the Over the Wire team today.

As ISDN begins its end, what will this mean for business voice?

With Australian ISDN drawing to a close, why should companies look to SIP as the best strategy for implementing business voice?

It might seem a long way off, but the eventual shut down of the Australian ISDN (Integrated Services Digital Network) will be here sooner than you think. By 2022 Telstra will discontinue supporting its ISDN products due to the supporting technologies and platforms nearing the end of their lifetime.

As the NBN continues to roll out across the country, what should businesses be doing in preparation for the switch?


What services will be switched off?

ISDN is a digital network technology that carries voice and data services over the public switched telephone network.

Telstra will cease the sale of ISDN2, ISDN2 Enhanced, ISDN10/20/30, DDS Fastway, Megalink and Frame Relay products by 30th June 2018, with a final disconnection date expected by 2022 which is when the products will no longer exist.

  • 31st January 2018 - New ISDN service unavailable for customers who do not already have ISDN in place.
  • 30th June 2018 - Full cease sale on new or additional ISDN services for all customers. No new services will be available.
  • June 2019 30th September 2019 - Disconnection will commence for existing ISDN connections (commencement date pushed back in February 2019)
  • By 2022 - All ISDN connections will be disconnected and full network will be decommissioned.

While businesses using these products can expect plenty of early warning leading up to the exit, the clock is definitely ticking for companies relying on ISDN to find an alternative solution.

Thankfully, a solution exists and it's cheaper and more efficient than ISDN. SIP, or Session Initiated Protocol is the future of business voice.


How to make the move from ISDN to IP Voice

A SIP Trunk is the digital equivalent of a traditional phone line. A SIP Trunk needs to connect to a PBX – a device that provides the brains behind the phone system that enables multiple users to share lines. You will need to decide whether to host your PBX in the cloud or at your premises. Getting the assistance of a SIP provider will help simplify this process.


The advantages of IP Voice over ISDN

Click here to download the reportSIP offers a number of key advantages over ISDN, which we’ve covered in greater detail in a report available for download, 6 Major Advantages IP Voice has over ISDN.

With the imminent cessation of ISDN, switching to sophisticated SIP technology should be a business priority.

At Over the Wire, our solutions unite voice, data and security through a single, end-to-end service provider. We can help organisations of any size achieve a higher level of productivity.

To find out more, reach out to a member of the Over the Wire team today.

Innovation Award for Private Mobile Data services

Optus 2017 Innovating for Excellence Award received by Over the WireOver the Wire and Telarus have received the Innovating for Excellence Award from Optus for our work around Private 4G networks. Michael Omeros (Managing Director) and John Puttick (Chairman) attended the event in Sydney, which was presented in front of many of Optus' wholesale clients.

The work involved in developing these Private Mobile Data capabilities evolved over several years, requiring significant input from Optus as the mobile carrier, hardware vendors, and staff - with special thanks to Jason Bednar and Robert Grace from the Telarus team for their efforts. Their work has culminated in the Private Mobile Data offering we now have available, along with the creation of a low-cost private network failover option for our MPLS clients. We believe this will have a significant positive impact on the data network market through the addition of a path-redundant, low cost, private network backup service.

If you'd like to know more about how you can implement automatic failover to a Private Mobile Broadband service on your existing data network or Internet connections, speak with our team today.

Introducing our new Hosted PBX Communications Solution

Telarus to be acquired by Over the WireOver the Wire has partnered with netsapiens, a mature PBX and Unified Communications platform servicing enterprises and telecommunications providers globally, to relaunch our Hosted PBX product. This new offering gives our clients the ability to upgrade to a superior platform, managed and maintained by Over the Wire across multiple geographic nodes for high availability and redundancy.

Key features of the new Hosted PBX offering include:

  • Unlimited call plans available
  • Guaranteed voice quality on our private data networks
  • Unified Communications included
  • Self-management portal for control over Adds/ Moves/ Changes
  • Handset rental available, with different models to choose from
  • Mobile soft-phone applications for on-the-go access
  • Geographic redundancy
  • Call reporting
  • Complex dial patterns, hunt groups, IVRs
  • High level of customisation possible.

Learn more here, or talk to our team to see how Over the Wire can transform your phone system into a full communications and collaboration solution.

Expansion of OTW Private Cloud platform into Sydney underway

Additional OTW PoP planned for Albany, New Zealand We are delighted to announce that Over the Wire has commenced the expansion of its Hosted Infrastructure (Private Cloud) platform. The platform has always had geographic diversity through hosting in multiple Brisbane data centres, however this next phase will nearly double the original environment configuration by adding a full production suite in Sydney. The end result for clients is not only resource and geographic backup redundancies, but also geographic zones to utilise for optimal performance.

Hosted in the Equinix SY3 data centre, the expansion comes on the back of demand from clients for additional resource availability and greater geographic redundancy between nodes. It also aligns with the Company’s geographic expansion plans into the Sydney market. Completion of the upgrade is expected by December 2016.

Want to know more? Get in touch with our team today.

Is NBN’s fibre to the node really more popular than fibre to the premises?

The rollout, adoption, and even use of NBN services is a contentious issue amongst many across Australia, and a topic that keeps making its way into headlines, with the latest claims; NBN “fibre to the node is more popular than fibre to the premises.”

This claim, made by Gizmodo Australia, is on the back of an in depth analysis conducted by ITNews, details of which are available here. This report gives an interesting insight into the deployment and adoption of NBN services in different regions, and the activation rates in each.

But does this actually mean fibre to the node (FttN) is more popular than fibre to the premises (FttP)? On face value this could be the takeaway, however the claim does not take into account important factors such as the availability of providers supplying services, the adoption life cycle inherent with any new product, and consumer choice.

While the number of suppliers ready and able to deliver NBN services in the first round of NBN regions, with FttP, weren’t nearly as comprehensive as what there is today, this lack of accessibility isn’t the only important factor to consider when looking at this data. As with all products, a natural adoption life cycle will take place, with Innovators and Early Adopters making a small, but meaningful portion of the market; it’s these ‘guinea pigs’ that give the majority of consumers the confidence in the new product to adopt it themselves, or learn from someone else’s mistakes.

Another consideration is that measuring popularity is a factor of choice, which isn’t something that consumers have here; the options are to adopt whichever form of NBN is available in the area, or switch to or maintain existing connectivity not impacted by the decommissioning of PSTN phone lines.

While the final take-away from the analysis is up to interpretation, one good thing is clear; we’ve finally moved away from measuring “premises passed” to actual adoption rates – not only a step in the right direction towards accountability, but giving the public access to real and meaningful statistics about our nation’s ongoing NBN saga.

To see if NBN is appropriate for your business, or if you will be impacted by the decommissioning of PSTN lines, contact an Over the Wire representative or call us on 1300 689 689 today.

Media enquiries: Chris Jacko

OTW Portal Launched

As of today, the NetSIP and Over the Wire portals will be combined into a single unified portal allowing you to manage all of your Voice and Data services from the one place. This is the first step toward delivering a unified portal that will contain all of the services that you subscribe to from any Over the Wire Holdings Ltd company (ASX:OTW). We aim to provide a simple user experience for managing all of your data, voice, cloud and colocation requirements.

All clients were sent details of these changes specific to their accounts. If you have any question about this change or any service that OTW can offer you, please contact us.

OTW Portal