NBN advises of delays in their provisioning process

NBN Co Ltd. (NBN) has advised Over the Wire that they are experiencing delays provisioning some NBN data services. These delays are due to NBN Co implementing a new workforce scheduling program, and they told us that they “have encountered some unexpected challenges, which we are currently working through. As a result, it may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose. We are working around the clock to reduce, as far as possible, the impact to customers.”

Further to the above, Over the Wire has observed that NBN field staff have been redirected to restore services in flood affected areas of New South Wales and cyclone affected areas of Western Australia.  

Over the Wire can potentially arrange alternate 4G based and other data services if required. Should you have any concerns or queries regarding an in place NBN service order, please contact our provisioning team via provisioning@overthewire.com.au.  If you would like to discuss possible delays for any upcoming orders please contact your Account Manager or the Over the Wire Sales Team on 1300 689 689 (option 3).

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