How different would life be if technology always worked?
When technology goes wrong, it will have a negative impact on productivity, as well as employee and customer satisfaction. Our Australian-based technical support experts will provide your staff with support to fix not only those day to day support issues, but will also partner with your team to provide strategic advice. We will work with you to understand your technical and business requirements and make technology recommendations that address your unique needs.
Our Support Services are tailored to the precise needs of your organisation so we can resolve your technical issues quickly. We’ve combined the seasoned expertise of our in-house support teams with local feet on the ground, with 100% of our support team being Australia-based. We see our Support Service team as being a natural extension of your organisation. Our purpose is to help you leverage your IT investments to get the very best out of them.
We’re here to make things work - with increased efficiency and reduced risk
Operate at 100%
Failing hardware, unreliable backups, poor performance, and capacity issues are common in many organisations without dedicated IT support. Our IT Support Services ensure potential problems are quickly spotted and rectified.
Solve Your Tech
Whether your printer has stopped working or a network service has failed, we’ll solve your IT issues by improving output, data protection, and up time. Our services include proactive maintenance & monitoring, 24/7 support and network administration.
Take Your Pick
We have a menu of support services, with differing levels of complexity. We fully support your environment with the resolution of day to day issues including those with the potential for high revenue loss that occur during a serious outage.
Outsourcing the management of your IT support can be significantly cheaper than employing dedicated IT staff. Our IT Support Services are offered at a fixed cost monthly fee and are priced per seat.
Access To Experience
By working with Over the Wire your organisation leverages the combined knowledge and experience of dozens of IT professionals, with enterprise-grade experience who are equipped with the latest tools, skills and best-practice security techniques.
We offer customised Managed Security services to protect your corporate WAN. Featuring unified threat management (UTM), remote and mobile user connectivity management, content filtering and individualised reporting.
How we solve your IT problems
After an initial consultation, our technical staff will undertake a full audit of your IT facilities. We will then present a series of practical recommendations, designed to deliver greater efficiency and maximise your business’ performance.
We will assign engineering staff to your business who will look to gain a deeper understanding of what you do and how you do it. This greatly reduces the time that it takes to resolve issues and develop solutions that support your unique needs.
Our staff are part of your team and a phone call away when you need assistance. They will proactively apply patches, updates and fixes in the background. Should new hardware or software be introduced, we will train your team in your new technology.
It almost feels like having an in-house I/T team, with Over the Wire. They have taken the time to understand our business and our tech needs. I appreciate the knowledge and experience they provide.
With OTW we have excellent support and service, a great team of specialists and a friendly demeanour.
Q Automotive Group
Great support to our company’s infrastructure in terms of service delivery and technical assistance.
IT Support/System Administrator