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IT Support Services

Over the Wire’s IT Support Services are about more than just crisis prevention. It’s about assisting your business to leverage its IT investments; to get the very best out of them.

With Over the Wire you gain access to the expertise of our in house support teams as well as our Australia wide partner network. In this way we are able to deliver a much more in depth level of knowledge, across a much wider range of issues, as each organisation is able to focus on their core field of knowledge.


IT Support Services - Over the Wire Working with Partners

Over the Wire is not just another support organisation, we take a unique approach to supporting your business. Rather than focusing our resources on just resolving technical issues, we look to work with you to get the best out of your IT investment with a unique collaborative approach.

IT Services Lifecycle

Professional IT Services Lifecycle

By assigning dedicated infrastructure and staff to your business, we are able to gain a deeper understanding of how your business works, greatly reducing the time taken to resolve unexpected issues and develop solutions that support your business’ direction.

Service Overview

Engaging Over the Wire as your IT Support Services provider will allow us to take ownership of your IT&T environment; maintaining your core IT services. This leaves your organisation to focus of what you do best, delivering your services to your customers.

Cost Control

Poorly managed IT environments are a significant cost risk, not only in terms of the service costs needed to resolve day-to-day issues, but also the potentially high revenue losses faced when a serious outage is experienced. 

Over the Wire offers a consistent monthly service cost that covers the full support of your environment and the resolution of any issues as your insurance against unexpected financial impact.

Access to Experience

Managing your IT environment requires a high degree of technical understanding, typically requiring dedicated in house IT staff. Unfortunately, with the increased reliance on IT&T, systems are becoming far more complex and requiring an ever more significant investment in training and development. 

By working with Over the Wire your organisation leverages the combined knowledge and experience of dozens of IT professionals, who can monitor, manage, and administer your environment with ease, and without your organisation having to invest in the ongoing training and development needed to keep internal staff up to date.

Reliability

Failing hardware, unreliable backups, poor performance, and capacity issues are common experiences found in many organisations that have not engaged the services of a dedicated IT support organisation.

By causing frustration for staff, reducing output, and increasing the risk of data loss, ongoing reliability issues can have a detrimental effect on your organisation's ability to operate at 100%.

Over the Wire’s IT Support Services will ensure that your systems are running smoothly, reducing the impact on staff and improving output, data protection, and up time.

Utilisation

Underutilisation is the Achilles’ heel of most professional IT environments. With the performance and capabilities of the latest technologies, the full benefits of your investment may not be immediately apparent. Working with Over the Wire and our partner network will allow you to get the most from your assets.

Ordering and Quotes

After a brief initial consultation is set up, our technical staff will undertake a full audit of your IT facilities culminating in a series of recommendations being presented for your consideration. To schedule a consultation, please fill out the contact form at the top of the page.

Get a Quote

Get a Quote

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Latest News

25-06-2014
by Henry Wagner
One of the most important components to consider in a business grade telecommunications service is the Service Level Agreements (SLAs) that accompany the terms and conditions of the contract. However, it is also one of the most commonly misunderstood aspects of a service, and as such it can lead to a great deal of unexpected and unnecessary problems...
 
Simon Wren Discussess Managed Services

18-02-2014
by Henry Wagner
In Australia, there has been a definite trend towardsoutsourced IT over time, with the realisation that it is often unrealistic to expect an internal IT resource to be an expert and have time to stay up to date with an increasingly broad range of systems, particularly at a price point suitable for the business...
 

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