Microsoft Calling

Discover the boost to your teamwork with a new way of collaborating.

Over the Wire is offering Direct Routing services for all your Microsoft Calling needs. As one of Australia’s premier telecommunications solution providers, we pride ourselves on giving you a personalised solution to elevate and integrate modern technology into your current systems.

As a business owner, you may have heard of Microsoft Teams and their ubiquity in internally providing companies with an efficient collaborative and communicative platform. With its voice chat and video calling capabilities, you might have already integrated it into your business for weekly conference calls or team meetings.

Expand your use of Microsoft Teams by utilising the Microsoft Calling service with us at Over the Wire. You can easily now extend all your communications efforts externally as well, allowing you to consolidate your telephony lines and replace your poorly configured, under-utilised, and unmaintained phone systems with our Hosted PBX phone system. With OTW’s Microsoft Calling, you can make phone calls outside your company, allowing you to connect with your customers and partners.

The best thing about our Microsoft Teams Calling service is that we tailor a plan that works for your company and actively listen to your needs and requirements. With our provisioning team on your side, you'll get support in setting up your PSTN or Direct Routing connection, and know we'll also be there to guide you with detailed configuration documentation. Sit back and relax as we do all the heavy lifting, allowing you to focus on your enterprise completely.

Additionally, we offer our partners all the configuration options they may need for our service, and there are no dependencies on what you can configure as long as you maintain the number of required channels. Save resources and raise productivity by transferring to a more advanced cloud-based system with us today.

Here are some additional benefits we provide when you decide to partner with us for your Microsoft Calling service:

Innovative technologies. Backed by high-level local engineers, our full-service voice capabilities are unencumbered by legacy technology, resulting in a high-quality telephony product that works seamlessly with our suite of data, voice, cloud and security solutions. Our tailored solutions are developed after carefully understanding our clients' needs.
A secure and reliable service. The provision of reliable networks, efficient phone systems, and high levels of data security are key elements in our services. As a Tier 1 provider, we have increased control over number porting, call quality and fault resolution across our voice network.
An all-in-one solution for IT & Telecom. It is not necessary to have different providers for IT and telecommunications. As part of our extensive carrier network domain that spans Australia and New Zealand, Over the Wire strives to be an integrated platform provider committed to improving customers’ experience by simplifying technology so they can be empowered in their business.

What Is Microsoft Teams Calling?

As mentioned previously, a Microsoft Teams Calling service or Microsoft 365 phone system allows your organisation to make external and internal phone calls. With Microsoft Teams Calling, your employees can make and receive calls directly from the same platform they already use seamlessly within the Microsoft Office eco-system. This allows you to boost productivity overall and leads to a more efficient workplace.

Additionally, utilising Microsoft Teams Voice Calling services brings your company a plethora of documentation and configuration tools. Here are some of the features and functionalities included in a Microsoft Teams licensing package:

Auto Attendant: Create a menu system that enables callers to locate departments or individuals in your organisation.
Call Transfer: Chat with a colleague to introduce the caller and verify their availability instead of transferring a call blindly.
Call Queues: Configure how call queues are managed – set up greetings, hold music, and determine where calls are directed.
Voicemail with transcription: A voicemail message is delivered to your mailbox as an email with the voice message attached. The transcription of a voicemail message is available in the Teams app.

Given that you don’t need an on-premises phone system when you collaborate with us, you’re offering your employees more flexibility with where they want to work. Additionally, you can make the most out of your telecommunications system with the number of features you receive from updating your system.

Give your employees a headset and microphone and take advantage of the most innovative business models such as hot-desking or mobile from anywhere. OTW’s Microsoft Calling service brings you an all-in-one app that combines chat, file sharing, video calls and meetings, and cloud-based phone calls into an easy-to-use platform.

What are the benefits of Microsoft Teams Calling?

With OTW’s Microsoft Teams Calling service, many features and benefits are available. The most valuable benefit of a cloud-based system is the flexibility of accessing calls from anywhere there is a network connection.

There’s no more need to share your phone number to ensure you don’t miss that important call. Calls can now be answered anywhere from a desk phone, a laptop, or on your mobile devices. This is perfect for offices that have shifted into a hybrid or work from home setting as it gives your employees several ways to stay connected.

In addition to providing you with an effective communication tool, Over the Wire assists your IT staff and engineers plan the migration to the new systems. Our team gets them up to speed with all the Microsoft Calling tools, making the transition quicker. Here are some additional benefits to utilising Microsoft Teams Calling in your workplace:

Cost Effective

Using the cloud to manage telephony hardware and services is time-saving and cost-effective. By consolidating regional carriers into a single global plan, the Microsoft Calling service also creates economies of scale. Migrating to MS Teams can lower costs and transform an organisation's focus toward other digital initiatives.

Coordinated

Through Microsoft Calling, multiple local carriers are replaced with one managed provider service, reducing the number of vendor relationships. Additionally, existing numbers can be ported to the cloud telephony solution and used across the organisation. It vastly simplifies the organisation’s communication technology stack.

Consistent

Companies can deliver a consistent employee experience by utilising the Microsoft Teams internal and external communication interface. Every collaboration tool, such as video conferencing and file sharing, is accessible from the same platform as external phone calls. Integrated with other business applications or Microsoft products, this can facilitate a more productive work environment.

What are the infrastructure requirements to use Microsoft teams calling?

Reach out to Over the Wire to discuss a voice calling plan that can fit your business needs. We can enable Microsoft Teams Calling in your office or organisation today once we have your Microsoft 365 licence upgraded to an Enterprise E3 or E5 plan.

We understand that every company set-up is different, which is why our team strives to simplify and streamline the overall set-up process when working with you. We can easily migrate your existing telephony to the digital platform with our tailored telecommunication plans.

Your IT infrastructure likely meets the requirements for Teams Calling integration if your office already uses Microsoft 365 and Teams for internal communications. It's just a matter of converting your legacy telephony system to the cloud and connecting your new or existing telecommunications line to the public phone network.

If you are uncertain about your current infrastructure and want to improve your telecommunications as an enterprise or organisation, don’t hesitate to visit our website and inquire about our services. Simply fill out the form details or call us, and we’ll quickly get back to you.

Together as partners, we can elevate your company even further, one step at a time with efficient telecommunications. Over the Wire is happy to help with your telco and business internet needs.

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