With the year drawing to a close and the holiday period fast approaching, it’s a great time to take a breath and refresh for the year ahead. However, business must go on during this time and here at Over the Wire we wanted to share some important information about our embargo period and office shut down dates.
EMBARGO
Monday 20 December 2021 – Monday 10 January 2022
If you would like any more information regarding Over the Wire’s Embargo period, please contact the Sales team at sales@overthewire.com.au.
SERVICE CHANGES
In preparation for this holiday shut-down, we encourage any of our PBX customers needing holiday-specific changes made to their services to email support@overthewire.com.au with your requirements as soon as possible.
Office Shut-Down: 25 December 2021 – 3 January 2022
The bulk of our staff will be taking a well-earned break from 25 December to 3 January. Over the Wire’s Network Operations Centre will continue to operate throughout the holiday period and is available 24×7. Our Provisioning team will have reduced staffing to manage any emergency deployment issues, and our Sales and Billing teams will not be operating. Our focus during this period will be the up time of your services. Specific changes should be requested in advance to ensure resources are available. Any unscheduled change requests may result in extended delays or additional costs.
Normal operations will resume from Monday 4 January 2021.
We would like to take this opportunity to thank you for your support during 2021. We look forward to continuing to partner with your business in 2022.
Best wishes for a safe and happy Christmas.