As the year draws to a close, we wanted to share some important information about the Over the Wire Embargo Period, office shut down dates, and Customer Support arrangements for the holiday period. Rest assured we will still be working hard to ensure we keep every single part of your business connected.
We would like to thank you for your support throughout this challenging year. We look forward to continuing to partner with your business in 2021.
Over the Wire’s Embargo Period: 14 December 2020 to 10 January 2021
Due to our upstream carrier embargoes, some orders and number ports will be delayed during the Embargo Period and may also be held up afterwards as the backlog is processed by our suppliers. Over the Wire’s Service Delivery and Support Teams will operate with a reduced staff during the Embargo Period to process any active and emergency deployments and resolve any service issues. We’ll notify you of any potential impacts to your orders and delivery time frames in the lead up to the Embargo Period. If you would like any more information regarding Over the Wire’s Embargo Period, please contact us at firstname.lastname@example.org.
PBX Service Changes
We encourage our customers to submit any PBX holiday-specific changes such as IVR messages before 5pm on the 16th of December to ensure they are applied and tested prior to Christmas. Please email email@example.com with your requirements as soon as possible. If you would like to change the IVR messages on your PBX, please ensure you attach the appropriate files and include clear instructions of how you want the new routing to operate, along with start and end dates for these changes.
Office Shut-Down: 25 December 2020 – 3 January 2021
The bulk of our staff will be taking a well-earned break from 25 December to 3 January. Over the Wire’s Network Operations Centre will continue to operate throughout the holiday period and is available 24×7. Our Provisioning team will have reduced staffing to manage any emergency deployment issues, and our Sales and Billing teams will not be operating. Our focus during this period will be the up time of your services. Specific changes should be requested in advance to ensure resources are available. Any unscheduled change requests may result in extended delays or additional costs.
Normal operations will resume from Monday 4 January 2021.
Best wishes for a safe and happy Christmas.