Enterprise-grade nbn™ services
Over the Wire provides four levels of support for business and enterprise-grade nbn™ services, starting with Standard, and three enhanced SLA (eSLA) levels, Bronze, Silver, and Gold.
Each of the three eSLA levels include nbn™ Australian-based dedicated specialists available 24/7 to support your business. The difference between packages largely comes down to nbn™’s eSLA on fault restoration timeframes, which are the biggest considerations for businesses with a critical reliance on connectivity.
nbn™ Australian-based support with all eSLA levels
Service Level
Standard
- 8am-5pm Business Days nbn™ SLA Technical Support by Phone
- No additional monthly cost
Bronze
- 12 Hr Rectification Time
- 24×7 nbn™ eSLA24x7 Technical Support by Phone
Silver
- 8 Hr Rectification Time, 24×7 nbn™ eSLA
- 99.9% Service Availability Level
- 24×7 Technical Support by Phone
Gold
- 4 Hr Rectification Time, 24×7 nbn™ eSLA
- 99.95% Service Availability Level
- 24×7 Technical Support by Phone
Which eSLA is right for you?
The best way to determine the level of eSLA you require is to assess the financial impact potential downtime has on your business against the cost of adding uptime and fault restoration time frame guarantees to your service. All times assume an urban area. Rectification time may vary depending on the location of a premises.
Operational Period
Hours of the day during which your faults may be raised with nbn™.
Rectification Time
Maximum length of time you should expect a fault to be rectified once it is escalated to and responded to (within Operational period hours only) by nbn™.
What is an eSLA?
eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. Businesses and enterprises may choose an appropriate eSLA level to minimise potential service disruption. An eSLA is one of the key features that distinguishes a business-grade nbn™ service from a residential-grade one.
Need more information?
Get in touch with Over the Wire expert team to discuss more about your eSLA level options. We are happy to help with any questions or enquiries you have have.
CONTACT OUR TEAM