Teams Direct Routing

Discover the boost to your teamwork with a new way of collaborating.

There’s no doubt Microsoft Teams has been an effective tool in increasing corporate communication globally, and our Teams Direct Routing service can help you elevate your business even more.

Whether working from home, in the office, or mobile, Microsoft Teams allows your staff to collaborate and efficiently connect with anyone they need. Whether it’s a colleague, customer tenant, or business partner, our Teams Direct Routing solution makes communicating easy, no matter where you are globally.

Our Teams Direct Routing service at Over the Wire comes with many tools such as the feature-rich voice portal to fit any of your business needs. With competitive call rates and flexible plan options for smaller organisations to large retail businesses, we work with your existing IT staff or engineering team to develop the most cost-effective solution for your business. Sit back and relax as we give you access to public telephone lines with our Teams Direct Routing services.

Upgrade your business’ legacy telephone systems and IT infrastructures. Over the Wire can help you integrate tools like Microsoft Teams into your existing business, allowing your employees to be more productive. We work not just as a service provider but also as a partner to your company.

Innovative offerings. Our advanced full-service voice capabilities operate without the limitations of legacy technology, resulting in a high-quality telephony product that works seamlessly with our suite of data, voice, cloud and security solutions. Our friendly and experienced staff can help you determine the best way to reach your business goals and help you adapt to rapidly changing and modern technology.
Reliable services. It’s a non-negotiable in our policy to provide you with high-security protocols and reliable networks to help your team stay productive. Our focus at Over the Wire is on interoperability and finding ways to integrate these solutions so that you can prioritise your core business. Our Tier 1 status grants us increased control over number porting, call quality, and fault resolution across our voice network – all without relying on a third party so restoration times are much quicker.
One-stop-shop for IT & Telco. There is no need to get different providers to handle IT and Telco services. We also own an expansive carrier network domain spanning Australia and New Zealand, allowing us to have an extensive reach to provide you with unique solutions.

Explore our offering today for Microsoft Teams Calling to learn more about what we can do to elevate your business. Simply leave your details with us, and our representatives will reach out to you regarding your inquiry.

What is Direct Routing in Microsoft Teams?

Microsoft Teams Direct Routing lets Teams users make and receive external phone calls over the PSTN (public switched telephone network). Essentially through this Microsoft Teams voice service, your employees can reach any device from cellphones to telephones, seamlessly from any of their devices.

Within traditional business practices, internal and external telephone calls are delivered through a Private Branch Exchange (PBX) telephone system, which is generally on-site at the company's premises.

However, with the rise of work-from-home and hybrid structures, an office-based PBX system may not be efficient for your company. Additionally, these systems are heavily antiquated and do not provide a strong range of documentation and configuration options. Should you try to recruit people with the required skills and knowledge to operate them, they would have likely retired already, and this would require expensive consulting services for legacy systems.

Our Teams Direct Routing can allow you to find an adaptive solution for your business telephony needs. Over the Wire can help you replace an existing PBX phone system and incorporate it instead into Microsoft Teams Calling. This ultimately allows you to possess a fully functional PCX voice call device inside and outside your company.

What are the benefits of direct routing in Microsoft Teams?

There are many benefits to Teams Direct Routing, especially if you decide to work with us at Over the Wire. Our Teams Calling services can help you reduce unnecessary costs; this is because we offer a consolidated contract on our Microsoft Phone System License service rather than multiple regional contracts with different offices. Your business can easily eliminate wasted resources and avoid topping up on maxed individual accounts when using a Tier 1 provider like us.

We don’t just give you an effective communication tool; with our provisioning team on hand, you'll get support in setting up your PSTN or Direct Routing connection, and you can be sure that we'll be there to guide you with configuration documentation. Additionally, we offer our partners all the configuration options they may need for our service, and there are no dependencies on what you can configure as long as you maintain the number of required channels.

Here are some additional benefits to working with us and implementing a Microsoft Teams VoIP (Voice over IP) service:

Consolidation

When you utilise Teams Direct Routing, all your communication lines are standardised across your company or organisation. You can simply consolidate all your telephony needs into our service. As the service can provide the same user experience in any location, you can ultimately streamline compliance, centralise IT support, and simplify employee training.

Flexibility

When you choose a cloud-based solution like our Teams Direct Routing service, there is no need to manage on-premises equipment across different workplaces. This allows you to adapt your business and perhaps integrate new business models such as working from home and hot-desking. The platform that is also offered easily allows you to remove, add, or modify any Microsoft Teams user at any time. You receive an exceptional boost in processing speed when managing your telecommunications.

Efficiency

With our Teams Direct Routing solution, controlling and monitoring IT teams is easier due to a centralised telecommunications system. You can cut costs and focus on global usage, allowing you to identify issues faster and reroute calls more effectively as you manage navigation capacity. You also have a secure and stable line not reliant on a single carrier. Microsoft also has built-in security and access solutions that can help enterprises and vendors have a consistent and reliable line of communication.

How to set up a Direct Routing team?

To give you a brief overview of setting up the Teams Direct Routing system, you will first need a Microsoft Phone System (alternatively known as cloud PBX). This allows you to control calls and gives your company PBX capability in the cloud with Microsoft Teams. You will need to purchase a licence to use this, and each employee may need a base licence for Microsoft 365.

From there, you’ll need a connection to and from the Microsoft Phone System to the Public Switched Telephone Network (PSTN), and you can achieve this by using OTW’s Direct Routing connection. This service connects the Microsoft Phone System to the PSTN to deliver calls via an existing or new third-party telephony provider (like us at Over the Wire), with their associated tariffing and pricing. These appeal to larger enterprises with multiple locations.

Over the Wire takes the complexity out of Direct Routing by managing the Session Border Controllers (SBCs). Here’s how we simplify the process to empower your business:

We provide or port the numbers so you enjoy high-quality calls backed by robust infrastructure deployments.
We feature attractive calling plans and rates, with flexible plan options to suit your business.
We assist with basic PBX functionality, and you can even take advantage of our competent IT partner for complex requirements.
We guide you in the setup of the SBC in our network and the configuration of a PSTN Gateway.

Think it can’t get any better? Our personalised solution can easily be deployed in a matter of hours across your organisation. When it comes to your IT and telecommunications needs, Over the Wire will be there to guide you every step of the way with our professional and premium service.

As an experienced provider in all of Australia, we have the capabilities to fulfil any requirements you may have for your business or organisation. Additionally, whether your business or organisation is already using Microsoft Teams or are migrating from another communication system, trust us at Over the Wire to help you implement your Teams Direct Routing with no stress on your end.

Visit our website today and learn more about our services, such as setting up Microsoft Teams Calling, replacing your legacy system with a hosted PBX phone system, or utilising the public cloud for your business. We’re here to help you shape the future of your business through technology, one step at a time.

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