Over the Wire has taken the complexity out of managing a fleet of mobiles by simplifying the process and offering a range of great BYOD (bring your own device) plan options. Worrying about data use, call time, or the number of text messages sent is a thing of the past. Other great features include:

• Easy management
• Data pooling
• Rapid deployment
• Flexible design

Having been an Optus MVNO (mobile virtual network operator) since 2016 the company has focused on mobile broadband offerings. In 2017 Over the Wire was the winner of the ‘Innovating for Excellence’ award from Optus for their work in developing a Layer 2, private mobile data offering. The added privacy and security that this offers has since been highly sought after by businesses across Australia. 

Michael Omeros, Group CEO of Over the Wire, explained that the company’s purpose – simplify technology to empower business, is at the core of all decisions; “We want to take away the complexity of having a corporate mobile fleet by offering 3 comprehensive plans, and focusing on making it as easy and convenient to manage as possible.”

Read more about OTW’s Mobile Fleet offering or speak with our team to take control of your mobile fleet today.

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Over the Wire is proud to be recognised by the Financial Times in its 2020 listing of the top 500 Asia-Pacific High-Growth Companies. The list highlights those independent companies who have exhibited standout growth. The technology sector dominates the rankings, demonstrating that innovation and creativity are key drivers of success.

The list ranks businesses from across the Asia Pacific with high-growth in revenues between 2015 and 2018 and was compiled on behalf of the Financial Times, by Statista, a research company.

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Microsoft Teams already dominates the collaboration and corporate messaging market, and now you can make and receive internal and external voice and video calls by adding Calling. With Over the Wire’s MS Teams Calling solution you can use Direct Routing and replace your legacy PBX phone system.

Over the Wire takes the complexity out of Direct Routing by managing the Session Border Controllers (SBCs) and connecting you to our NetSIP voice platform. We don’t take a ‘one size fits all’ approach either – we work with you to tailor a solution specific to your business requirements, while still being able to be deployed in hours across your organisation. Other great features include:

• Simple deployment into MS Teams Phone System
• High quality calls backed by robust infrastructure deployments
• No migration of Microsoft Office 365 licensing required
• Flexible plan options to suit your business
• Leverage the deep integration with the Office 365 product suite

There’s never been a better time to embrace the deep integration that MS Teams offers with Office 365. Work from anywhere while staying connected to your business, colleagues and customers – as well as taking advantage of the community of millions of MS Teams users worldwide.

Read more about Microsoft Teams Calling or speak with our team about getting your business connected today.

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The Australian Financial Review this week released its Fast 100 list for the 2019 financial year, with Over the Wire taking out the #53 spot. With so much already having happened in the first few months of 2020, it is great to be able to take a moment to reflect on and recognise our hard work and achievements.

The 2019 Fast 100 is a list of Australia’s fastest growing companies for the 2018-2019 financial year. The full list can be found here. Over the Wire’s #53 spot is up from #69 in 2018 and #74 in 2017.

A sincere thank you to all our customers for their support, and to the Over the Wire team for their fantastic efforts.

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We would like to reassure you that as of this moment, we do not anticipate any disruption from COVID-19 on our ability to deliver our solutions to our customers.

What action are we taking?

We are working hard to keep your critical network and voice services running as smoothly as possible in the wake of COVID-19.

Our Business Continuity Plan is in action and our platform infrastructure has redundancy built-in to continue to maintain our uptime Service Level Agreements. Our Technical Support experts will continue to be available for you 24 hours a day, 7 days per week through the usual channels. Please call 1300 689 689 for assistance.

We have convened a COVID-19 incident team comprising our senior executives to review developments and adjust our approach as information comes to light during this quickly evolving situation.

Network capacity

The OTW network is set to meet and exceed the highest levels of traffic that we are seeing and we are well set-up to manage an increase in capacity demands. Our engineering teams continue to monitor all aspects of our network and are set to upgrade capacity should this be required. We have spare equipment ready and will deploy this as soon as we see peaks beyond our normal high range.

Voice capacity

We are already seeing much higher than usual demand for voice services and have adjusted capacity accordingly. All of our voice platforms are performing well within their capabilities and are expected to continue as such, with our engineers continuously monitoring performance. Our platform is ready to handle the highest levels of demand.

Data Centres

Our Data Centres are operating for business as usual. Some remote hands or cross connect requests may take a little longer than normal as some of these team members are working from home.

Customer Service

Flexible working is already a common feature of our operations and so this experience leaves us confident that an increase in remote working will have no impact on our ability to continue to provide high quality service.

Many of our team members are already working from home and we’re ready for all of us to do the same if necessary, including our customer support teams.

Our customers

Many Australians are being encouraged to work from home in the wake of the COVID-19 pandemic. Remote working helps support social distancing and will help stop the disease from spreading. Some of our customers have already commenced remote working. As demand for this is increasing, we have created simplified processes and put measures in place to assist with the following activities:

• Urgent increases to voice and some Internet/private WAN capacity requirements
• Addition of remote working capabilities, such as SSL VPNs
• Increased capacity requirements for additional SSL VPN users
• Increased resources on our Cloud (IaaS) platforms.

To stay connected, we advise you to ensure:

• You have the right connectivity and infrastructure
• You are protecting your remote users and data
• You team are able to collaborate effectively from remote locations

If you have any urgent capacity or remote working requirements please call your account manager directly, or 1300 689 689. They will help you to develop a contingency plan for your operations.

Vulnerable groups

To protect vulnerable groups, there may be some restrictions on our partner’s ability to attend aged care and similar sites. Again, we will work closely with any affected customers to minimise impact.

Suppliers and Partners

All of our critical suppliers have implemented and tested their Business Continuity Plans and each has implemented infection prevention protocols in line with international, federal and state health department guidelines. There may be some delivery delays due to these protocols and changed working arrangements. We are working closely with them and are receiving early notification of any delays. We will advise any customers affected to minimise potential impact.

Our staff

We have taken some important steps internally to ensure the safety of our own employees and are updating them daily with the latest guidance and advice. We have procedures for responding to emergencies and maintaining business continuity. We have instigated our remote working policy so our staff will be available to you without interruption. We have also implemented additional procedures and safeguards in place for our teams that are not able to work from home. Hand sanitisers have been deployed across all offices and we have increased the frequency and type of office cleaning.  All of our staff are observing social distancing protocols and have been encouraged to use various methods of connectivity rather than face to face meetings.

To sum up

The situation in Australia is changing daily. We are closely monitoring developments and will be following guidance from the World Health Organisation and the relevant Authorities as it is announced. We will continue to provide further updates as they evolve.

Our team and customers are our priority and we are here to support them all.

Please contact us with any concerns

Regards,

The OTW Team

Resources

World Health Organisation

Australian Government Department of Health

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Launched in 2007 and listed on the ASX in 2015, Over the Wire is focused on being passionately promoted by its customers. Continuous growth and a 96% customer retention rate reflect its success.

With an expansive telecoms network spanning Australia and New Zealand and offices in Brisbane, Sydney, Melbourne and Adelaide, the company has the footprint and capability to be a true one-stop-shop for IT & T solutions.

Managing Director Michael Omeros said: “Our plan for the second half of FY20 focuses on the delivery of strong organic growth, particularly through recurring revenue and extending our product portfolio with valuable new services. This includes the introduction of post-paid mobility services underpinned by the Optus network.  We will also be finalising our carrier interconnect project that will establish NetSIP as a true Tier 1 voice platform. We believe that this is a game-changer not only for Over the Wire but for Australian business too,”

When describing what joining the All Technology Index means to Over the Wire, Michael commented: “We are very proud to be part of this Index. It reflects the commitment everyone at Over the Wire has made to our entrepreneurial journey. Joining it helps investors understand the value we bring to the market. The Australian technology sector is dynamic, and this recognition of our efforts is extremely pleasing.”

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We are delighted that Over the Wire will today be added into the All Ordinaries Index (All Ords), Australia’s primary benchmark of the ASX. This index is made up of the 500 largest businesses on the ASX, so we are certainly humbled to be in such good company.

This is a great milestone for OTW, and we are very excited about the future journey.

This obviously would not have been possible without the incredible contribution and commitment from our customers and staff, thank you to everyone involved!

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“We are very excited to be able to welcome the teams from Access Digital Networks and Comlinx to Over the Wire. These acquisitions are a great result for the Over the Wire group, with Access Digital Networks expediting our geographic expansion into South Australia and Comlinx broadening the product offering we are able to offer to our customers and enhancing our data networks capability. Our selective quality acquisitions and strong organic growth ensure that we continue to execute on our strategy for growth, and we look forward to a positive 2019.”

More details about the companies and the acquisition process are outlined in our original announcement of acquisition article, or can be found in our ASX Announcements.

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• all of the shares in Access Digital Networks Pty Ltd and the business assets of Interactive Gateway Australia Pty Ltd (together, “Access Digital Networks”); and
• all of the shares in Comlinx Pty Ltd (“Comlinx”)

(together, the “Acquisitions”).

Completion of the Acquisitions is expected to take place on 1 November 2018 and is subject to a limited number of customary conditions precedent.

Over the Wire has funded the Acquisitions by raising $21.5m through a placement of 5 million shares, to institutional and sophisticated investors at $4.30 per share, and existing cash. Over the Wire is also delighted to offer eligible shareholders in Australia the opportunity to participate in a Share Purchase Plan at the same price of $4.30 per share (SPP). The SPP will be capped at $5.0m with a maximum allotment of shares to the value of $15,000 per shareholder.

Commenting on the announcement, Managing Director Michael Omeros said,

“We are very excited to be able to welcome Access Digital Networks and Comlinx to the Over the Wire group. Access Digital Networks and Comlinx are high quality businesses with quality teams that will integrate well with Over the Wire.

“Access Digital Networks expedites our geographic expansion plans into South Australia whilst Comlinx introduces some complimentary new offerings via intelligent networks, contact centre / customer experience and cyber security solutions, which will be of great benefit to our existing customers.

“We will continue to target >20% year on year organic growth, together with achieving very high levels of customer retention.”

About Access Digital Networks

Access Digital Networks is a leading South Australian based provider of business grade telecommunications services including data networks, voice and private cloud solutions and services.

Established in 2005, Access Digital Networks is headquartered in Adelaide and employs approximately 10 staff. Access Digital Networks has approximately 250 business clients with high levels of customer retention.

Access Digital Networks accelerates Over the Wire’s expansion into South Australia.

About Comlinx

Comlinx is a leading provider of IT managed solutions to Corporate, Enterprise and Government customers offering numerous cross-sell opportunities to the Over the Wire group.

Established in 2006, Comlinx is headquartered in Brisbane and employs approximately 20 staff. Comlinx has approximately 100 clients with high levels of customer retention and long tenure of relationships with major customers.

Comlinx provides Over the Wire customers with a broader product offering and accelerates Over the Wire’s move into the provision of Software Defined WAN (SD-WAN) solutions, further enhancing Over the Wire’s data network capability.

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Leveraging our existing private cloud environment, which has nodes in Melbourne, Sydney and Brisbane, we are able to expand the security platform onto our private cloud. This means that our customers will be able to benefit from a diverse and complex managed security solution at the core of their business WAN while avoiding large hardware capital expenditure.

“Previously we had deployed appliances in diverse data centres but found that this model lacked the flexibility required by growing businesses. Not only does the physical security appliance model require the purchase of redundant hardware, but as soon as a client needs additional capacity or features there is the risk that all the old hardware becomes obsolete,” says Scott Allen, Over the Wire’s National Manager of Presales. “By leveraging Fortinet’s VM licensing and moving the physical infrastructure requirements onto our existing cloud nodes we can rapidly deploy or upgrade a customer’s environment without risk of having wasted tin sitting around at the end of the process, meaning a faster turnaround at a lower cost.”

The decision to retain Fortinet as the security vendor extends a relationship that has been ongoing since 2010. The Fortinet Security Fabric enables Over the Wire customers to benefit from a comprehensive suite of security intelligence, integrated seamlessly into their corporate network.

“Beyond the standard detection, prevention, content filtering and reporting, the Fortinet offering also gives Over the Wire customers greater peace-of-mind,” Scott continues. The Fortinet Security Fabric helps businesses to be one step ahead through the AI and Machine Learning Fortinet uses on data from millions of connected end-points worldwide, meaning better detection and blocking of ‘Zero-Day’ threats. “By adding this at the private network level and managing it for them, our customers get a comprehensive network security solution, not simply a security appliance deployed in isolation,” Scott Allen explains.

With the Notifiable Data Breach scheme introduced earlier this year and other security issues in the news regularly, corporate data security has become a hot topic. At Over the Wire we believe in the importance of a robust, managed security solution. This gives Australian businesses access to expert support and enterprise-grade solution deployments that would otherwise be out of reach for most organisations.

Learn more about Over the Wire’s Managed Security solutions online or contact our team to organise a security discussion session today.

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